![]() Brinks absolutely excels at customer service, and smart home features don't require a landline and offers the "fastest alarm response" right to your smartphone. We reviewed Brinks against three other home security competitors, evaluated three of its home security plans, and noted all the positive and negative features. If you see inaccuracies in our content, please report the mistake via this form. If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers. Neither ZDNET nor the author are compensated for these independent reviews. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. ![]() When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. Learn more about SimpliSafe customer service.ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. 1 SimpliSafe has an A+ rating with the BBB, and users rate SimpliSafe more favorably than Brinks on platforms like Trustpilot or the Apple App Store. SimpliSafe has better customer service. Brinks Home was recently asked by the BBB to correct a "pattern of complaints" involving cancelation difficulties, repair delays, and poor customer service in general.SimpliSafe has a nice selection of proprietary equipment like the SimpliSafe Smart Lock, but it lacks some options like a smart thermostat. Brinks has more equipment options. With several types of cameras and sensors galore, you're more likely to find exactly what you need with Brinks equipment.With Brinks, you have to call in for quotes. You can hop onto the SimpliSafe website and check prices, choose your equipment, and even sign up for monitoring plans. SimpliSafe offers simple shopping and price transparency.SimpliSafe can connect to Alexa or Google Home for smart home automations, but you’ll need third-party products like smartbulbs, plugs, or hubs. Both home security systems are compatible with Amazon Alexa and Google Home *, but only Brinks offers proprietary Z-Wave products that turn normal appliances into smart devices. Brinks offers seamless home automation SimpliSafe doesn’t.Brinks requires a 36-month contract if you choose one of its packages, and you'll owe 100% of the remaining balance if you cancel. You can cancel SimpliSafe any time and without penalty thanks to its month-to-month plans. SimpliSafe doesn’t require a contract, but Brinks (mostly) does.When taking a closer look, we found more differences than similarities between the two home security companies: Only the doorbells get a little tricky thanks to some mandatory wiring-check out our SimpliSafe doorbell installation guide for a peek at the process. Installing SimpliSafe or Brinks is easy thanks to wireless, pre-programmed equipment, but both let you hire a pro too. SimpliSafe used to charge extra for full access to the SimpliSafe app, but now it's possible to control your SimpliSafe system remotely no matter what. You can arm and disarm, watch live video, and change settings from your phone. SimpliSafe and Brinks both have mobile apps that connect to your system. Both let you control your system via a mobile app. ![]() Brinks cameras and SimpliSafe cameras get the job done and aren't super glitchy, but they also don't wow us with features and clarity. Both brands sell average-quality security cameras.If any of the equipment packages don’t have what you’re looking for, you can add accessory devices like smoke detectors, smart doorbells, cameras, or extra entry sensors. Both systems start with a control panel or hub that connects everything, entry sensors for your doors and windows, and a motion detector. Here are a few things SimpliSafe and Brinks have in common.
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